This policy is concerned with the protection of your personal information only. Personal information includes any data that can be used to identify you as an individual, including your name, interests, contact information, user IDs, and password. Under Canadian law, in a business context, personal information does not include the name, job title, business address, or business telephone number of any employee in an organization.
This policy describes the following practices:
Sharing your personal information
Maintaining your personal information
We collect information about you in the following ways:
As part of your use of Kannon Beach services
Whether you are a buyer, manufacturer, sales representative or distributor of products related to Kannon Beach, we will require a certain amount of personal information to enable us to contact you. Subject to foregoing the minimum level of information which Kannon Beach will specifically request on a case-by-case basis, the amount and level of detail of the information you provide is completely up to you, so that you control the type of content that is sent to you by Kannon Beach. Additionally, we will require your name, address, telephone number and certain financial account or credit card information, for billing and payment purposes. This information is kept confidential and stored securely by Kannon Beach.
Automatically by Kannon Beach software and services
Kannon Beach’s website and/or software may result in the collection of technical information such as your computer’s IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a “cookie” (which can be disabled using your browser preferences); such information is used to help us understand the overall usage pattern of our website and software.
As part of your use of Kannon Beach’s website
You have the ability to post information on Kannon Beach’s website, comments, opinions and product or sales inquiries. Please be advised that any personal information that you voluntarily post to any public forum or to any area where third parties may legally access it, will NOT be considered confidential in any way, and Kannon Beach will not have any obligation to protect it in a secured system or obtain your consent to its disclosure, as you will have made the decision to publicly post it. However, at your request, Kannon Beach will be happy to change it, remove it, or restrict access to it (subject to technical feasibility) in order to protect the integrity of the personal information.
You contact Kannon Beach directly
Customers and business partners often contact us directly. When you contact any Kannon Beach employee by telephone, e-mail, in person, or through our website, you will be asked to provide consent to the collection of personal information if your personal information will help us deliver the information, products, or services you require.
You respond to communications from Kannon Beach
From time to time, Kannon Beach may invite you to provide us with information for specific purposes. We may ask for this information through feedback features on our website or software; we may send out e-mail inviting feedback or offering products and services; or we may ask you for information concerning support of our products or services. Your response to these communications may require you to submit personal information and opinions.
Sharing your personal information
Subject to any exceptions stated above in the collection of information section, should Kannon Beach collect any of your personal information, we will follow these practices regarding the distribution of that information.
Your personal information is always protected
Kannon Beach uses reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those persons who need it, and Kannon Beach takes reasonable steps to prevent the unauthorized use or disclosure of your personal information.
Kannon Beach only uses and discloses your personal information if it helps us facilitate your needs, improve our products and services, meet legal and regulatory requirements, or — to the limited extent possible — manage our internal business operations. Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, Kannon Beach will abide by those restrictions (subject to the consent exceptions listed below). For example, your credit card information will only be used to bill you for the products or services that you have authorized or used.
Kannon Beach may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of Kannon Beach’s products, services, customer sectors and/or usage patterns.
CONTACTING OUR PRIVACY OFFICER
SHIPPING TERMS & CONDITIONS
KANNON BEACH WIND & SURF
Terms and Conditions
Our shopping area provides you with valuable information on all our products. Take your time to select your item. If you require more information don’t hesitate to contact us before you make a purchase for some no-obligation friendly advice. Whilst we make every endeavor to carry ample stock at all times, it is sometimes impossible to predict demand which can at times lead to items being out of stock for a short period of time.
Currency, taxes and method of payment.
All prices based in Canadian dollars.
Mastercard and Visa credit card charges will be in Canadian dollars.
Invoicing from East Lawrencetown, NS, Canada.
Prices and Product Availability
Note: Subject to Change Without Notice.
Free shipping applies to internet orders only.
Orders received ship within 24-48 hrs.
Some restrictions apply due to remote areas within provinces and size of products being shipped. May include but are not limited to:
Kannon Beach is not responsible for tariffs and duties on orders. We are not responsible for website inaccuracies regarding stock availability. Warranty returns must be accompanied by our return authorization. Products returned to us without return authorization will be refused and returned to customer. The only used products accepted for return, are those deemed covered under warranty within warranty period.
Customers are responsible for shipping costs of products deemed under warranty.
Credit card refunds will not be offered for minor shipping damage when the customer retains the product without outside repair.
We compensate our customers for minor shipping damage with eGift Cards and in-store goodwill credit.
Refunds will only be issued where customer submits professional estimate and repair invoice approved by Kannon Beach Wind & Surf.
VERY IMPORTANT! Before signing the delivery receipt, you must unpack and inspect the product for any signs of damage that may have occurred during transit. All shipments are fully protected against damage PRIOR to you signing, however your signature constitutes your final acceptance of the merchandise “AS IS” from the freight company and releases them from any further responsibility. Absolutely no claims or returns can be made after final acceptance from the freight company so please be sure you are completely satisfied with your board prior to signing for it. If you have any questions or are not completely satisfied with the condition of your board upon arrival, call us immediately (902) 434-3040.
Your concern is important to us and for that reason we ask that you notify us in writing with a copy of the invoice within seven days of delivery if you wish to return an item. No item shall be returned without prior agreement between the purchaser and Kannon Beach. In the case of faulty goods we may ask you to return the item and all parts in their original packaging at your expense. All items will be refunded upon safe arrival and inspection that the goods have been returned in an unused and undamaged condition in the case of a return within 7 days, or that the goods are indeed faulty in the case of a warranty return.
It is important to review your shipping details, as trackable delivery methods are not always used on orders and purchased items.
All prices are in Canadian dollars, inclusive of GST and subject to change without notice.
Credit Card Payments
We accept Visa and Master Card only. Payment options can be selected on checkout.
Paypal payment is available and can be selected on checkout. Items will not be dispatched until payment in full has cleared.
By using our website you have agreed to and accepted all our Terms and Conditions.